Need a quick response? We're here to chat!

We're big fans of email. Reach out with any question or concerns and we will respond within 24 hours.

Corporate Gifting

Pack Membership

Store Locator

Shop

Secret Menu

wandering-bear

<p><span style="text-decoration: none; color: rgb(0, 0, 0);" id="isPasted">We only use specialty-grade, 100% Arabica organic coffee from Peru, Colombia, and Honduras.</span></p>

We only use specialty-grade, 100% Arabica organic coffee from Peru, Colombia, and Honduras.

Where do you source your coffee?

Product

Is your cold  brew certified organic?

How much caffeine is in your cold brew?

Do I need to refrigerate the cold brew before opening?

How long does Wandering Bear cold brew last?

How do I find the nutrition info about your products?

How much sugar is in your cold brew?

How do you decaffeinate your decaf cold brew?

Are there any allergens in your cold brew?

Is your cold brew kosher?

Do I need to dilute Wandering Bear cold brew with milk or water?

What are the product dimensions?

Is your cold brew tested for mycotoxins?

Can I heat the cold brew?

Are your bags BPA free?

What is Dirty Vanilla Chai?

Where can I purchase the latte?

What is the full ingredient list?

Why did you choose to use each ingredient on the list?

What are the key health benefits of your latte?

Do your lattes taste “chalky” like most protein drinks?

Why should I try the Wandering Bear latte over another brand?

Where does the protein come from?

Why did we choose to use dairy milk instead of an alt milk (like oat or almond)?

Is the Latte shelf stable? Do I need to refrigerate them?

What flavors are the lattes available in?

What are the Nutrition Facts of the Cold Brew Latte?

Latte

Do you offer subscription discounts?

Will I be able to easily manage my subcsription?

How do I access my account?

Can I pause or cancel my subscription?

How do I edit my subscription?

Subscriptions / Autoship

What do I get with the membership?

How do I access the secret menu?

I'm an active Wandering Bear subscriber. Do I also need a membership?

My account spend is not accurate.

If I become an Elite Member, what is the total % discount I get on my orders?

What % is the autoship discount?

How do I use my membership credits?

Can I change my order?

Can I cancel my order?

What is your return policy?

Help! My order is shipping to the wrong address. What should I do?

Returns & Changes

How long does it take to receive my order?

Do you offer faster shipping?

How can I track my package?

What should I do if the the tracking says delivered but I didn't receive it?

Where do you ship?

What shipping carriers do you use?

My shipment was damaged.

Shipping

How do I order cold brew for my office?

How do we know how much cold brew to order?

Do you offer cold brew kegs?

I need an order receipt for our expenses. How can I find this?

Do you have a corporate gifting program?

I'm interested in Wholesale. How do I get started?

Wholesale/Office

Do you offer a referral program?

Is there a limit to how many friends I can refer?

My friend made a purchase using my code. When do I get my $25 credit?

Referral Program

Is the concentrate organic?

What is one serving of concentrate?

How much caffeine is in each serving of concentrate?

How many servings does one carton of concentrate make?

What is the water to concentrate ratio?

Do you recommend making one cup of coffee at a time, or making an entire gallon?

Once opened, how long does the concentrate stay fresh in the fridge?

What is the flavor profile of the concentrate? How does this differ from your other cold brew?

Where do you source your coffee?Updated 20 days ago