# wandering-bear

> Public Help Center articles for wandering-bear.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Is your cold brew certified organic?](https://wanderingbearcoffee.gorgias.help/en-US/is-your-cold--brew-certified-organic-145052.md): Most of our products are certified USDA Organic, and as such, almost all of them use the same base organic coffee sources from small farms in Peru. There are a few exceptions to this rule:. Our Cinnamon, Banana Bread, S'mores, Irish Cream, and Bluebe
- [How much caffeine is in your cold brew?](https://wanderingbearcoffee.gorgias.help/en-US/how-much-caffeine-is-in-your-cold-brew-145356.md): All of our caffeinated products contain 150mg of caffeine per 6oz serving. This is roughly equivalent to 2-3 shots of espresso per serving. Our decaf option contains 7.5mg of caffeine per serving.
- [Do I need to refrigerate the cold brew before opening?](https://wanderingbearcoffee.gorgias.help/en-US/do-i-need-to-refrigerate-the-cold-brew-before-opening-145335.md): Nope, you can store Wandering Bear cold brew at room temperature until you open it. We use a flash pasteurization and sterilization process for our cold brew that allows for safe storage at room temperature before opening without affecting its taste.
- [How long does Wandering Bear cold brew last?](https://wanderingbearcoffee.gorgias.help/en-US/how-long-does-wandering-bear-cold-brew-last-145337.md): This is a very relative question. But since we wrote it, we know what we meant. From a freshness perspective, each box will stay fresh until the printed “best by” date on the back of the box. Once the tap is open, your cold brew will stay fresh for 3
- [How do I find the nutrition info about your products?](https://wanderingbearcoffee.gorgias.help/en-US/how-do-i-find-the-nutrition-info-about-your-products-145361.md): You can find nutritional info for all of our products on our website. Simply go to the webpage of the product you're interested in, click the flavor or option you want more info on, and then click "full ingredient list" next to the flavor choice. Thi
- [How much sugar is in your cold brew?](https://wanderingbearcoffee.gorgias.help/en-US/how-much-sugar-is-in-your-cold-brew-177750.md): None! All of our products are sugar-free (and also have no artificial sweeteners), allowing you to customize each cup to your liking.
- [Where do you source your coffee?](https://wanderingbearcoffee.gorgias.help/en-US/where-do-you-source-your-coffee-2366699.md): We only use specialty-grade, 100% Arabica organic coffee from Peru, Colombia, and Honduras.
- [How do you decaffeinate your decaf cold brew?](https://wanderingbearcoffee.gorgias.help/en-US/how-do-you-decaffeinate-your-decaf-cold-brew-148700.md): We use the swiss water method to decaffeinate our decaf cold brew.
- [Are there any allergens in your cold brew?](https://wanderingbearcoffee.gorgias.help/en-US/are-there-any-allergens-in-your-cold-brew-145358.md): None of our ingredients in our 32oz or 96oz Cold Brew products contain any known allergens (including gluten). Our production facility does handle dairy and soy, however, all equipment is fully sterilized before/after each run so cross contamination
- [Is your cold brew kosher?](https://wanderingbearcoffee.gorgias.help/en-US/is-your-cold-brew-kosher-145362.md): Yes, all of our cold brew products are certified Kosher. All Tetra Pak products as well as our cold brew latte cans are certified by OU (Orthodox Union), and our on tap bag-in-box products (anything in a 96oz or 128oz box) are certified by Star-K. Yo
- [Do I need to dilute Wandering Bear cold brew with milk or water?](https://wanderingbearcoffee.gorgias.help/en-US/do-i-need-to-dilute-wandering-bear-cold-brew-with-milk-or-water-145338.md): Our coffee is extra strong but ready-to-drink out of the box, so you don't have to mess around with measuring out coffee and water before you've even had your morning brew. That said, it's your coffee, and it's endlessly customizable: drink it straig
- [What are the product dimensions?](https://wanderingbearcoffee.gorgias.help/en-US/what-are-the-product-dimensions-145291.md)
- [Is your cold brew tested for mycotoxins?](https://wanderingbearcoffee.gorgias.help/en-US/is-your-cold-brew-tested-for-mycotoxins-273689.md): Every batch of Wandering Bear is produced and packaged in a sterile environment and then tested for yeast, mold and bacteria under abuse conditions for 10 days before being released for sale. We take food safety incredibly seriously and appreciate yo
- [Can I heat the cold brew?](https://wanderingbearcoffee.gorgias.help/en-US/can-i-heat-the-cold-brew-495957.md): Yes. Of course you can heat it up and it will still be one of the smoothest cups of coffee you have ever had. For a true hot coffee connoisseur, they will note a difference (less acidity, less bitterness) than a hot cup because this is, well, heated
- [Are your bags BPA free?](https://wanderingbearcoffee.gorgias.help/en-US/are-your-bags-bpa-free-495958.md): All of our bags are BPA free plastic and FDA-grade food safe.
- [What are the natural flavors in your flavored cold brews?](https://wanderingbearcoffee.gorgias.help/en-US/what-are-the-natural-flavors-in-your-flavored-cold-brews-5883073.md): The organic natural flavors used in our cold brews are ingredients generally comprised of a core flavor (e.g. organic cocoa powder in our Mocha) suspended in solution of water and organic ethyl alcohol and/or organic glycerine. Sometimes, the flavor
- [What flavors are the lattes available in?](https://wanderingbearcoffee.gorgias.help/en-US/what-flavors-are-the-lattes-available-in-2390592.md): Double Latte (classic unflavored latte) (8oz and 32oz), Vanilla Latte (8oz only) & Mocha Latte (chocolate) (8oz only).
- [How many cans come in the trial pack?](https://wanderingbearcoffee.gorgias.help/en-US/how-many-cans-come-in-the-trial-pack-4067850.md): Our Latte Trial Pack includes 3x8oz Cold Brew Lattes—one of each flavor: Vanilla, Mocha, and Double Latte.
- [What is the full ingredient list?](https://wanderingbearcoffee.gorgias.help/en-US/what-is-the-full-ingredient-list-2352038.md): Primary ingredients: Organic cold brew coffee (100% Arabica), skim milk protein concentrate, cane sugar, non-GMO expeller-pressed high oleic sunflower oil. Contains less than 1% of: dipotassium phosphate, potassium citrate, gellan gum, sea salt, (nat
- [Why did you choose to use each ingredient on the list?](https://wanderingbearcoffee.gorgias.help/en-US/why-did-you-choose-to-use-each-ingredient-on-the-list-2366693.md): Organic cold brew coffee - the same specialty-grade, organic, 100% Arabica cold brew that we’ve perfected at Wandering Bear over the past decade is the flavor base for each latte, delivering bold, smooth coffee flavor and 140 mg of caffeine (double s
- [Why should I try the Wandering Bear latte over another brand?](https://wanderingbearcoffee.gorgias.help/en-US/why-should-i-try-the-wandering-bear-latte-over-another-brand-2352006.md): First and foremost, you will find the taste of our latte superior to our competitors. Our superior taste comes from a combination of thoughtfully selected ingredients and a coffee-forward formulation philosophy. We crafted this latte to balance great
- [What are the key health benefits of your latte?](https://wanderingbearcoffee.gorgias.help/en-US/what-are-the-key-health-benefits-of-your-latte-2352004.md): 11g of Complete Protein: From Grade A skim milk, providing satiety and legitimate macronutrient benefits. Only 100 Calories: Indulgence without the guilt or sugar crash. Real, Organic Cold Brew Coffee: Cold-brewed from organic, specialty-grade 100% A
- [Where does the protein come from?](https://wanderingbearcoffee.gorgias.help/en-US/where-does-the-protein-come-from-2352076.md): The protein comes from a Milk Protein Concentrate made from ultra-filtered skim milk; it's a complete dairy protein (casein and whey, all necessary amino acids, PDCAAS=1) and gives the lattes its creamy, milky taste and consistency with the majority
- [Do your lattes taste “chalky” like most protein drinks?](https://wanderingbearcoffee.gorgias.help/en-US/do-your-lattes-taste-%E2%80%9Cchalky%E2%80%9D-like-most-protein-drinks-2366648.md): No, absolutely not. This is not a protein drink. It’s a premium, coffee shop inspired latte that happens to be high in protein and lower in sugar. We crafted this specifically with taste and creamy, smooth texture in mind. The protein helped us achie
- [Why did we choose to use dairy milk instead of an alt milk (like oat or almond)?](https://wanderingbearcoffee.gorgias.help/en-US/why-did-we-choose-to-use-dairy-milk-instead-of-an-alt-milk-(like-oat-or-almond)-2352022.md): Superior Protein Quality: Milk protein is a complete, highly bioavailable protein. Oat, almond, and other plant-based alternatives offer low quantity of lower-quality, incomplete proteins. Authentic Taste & Mouthfeel: Dairy provides a more indulgent
- [Is the Latte shelf stable? Do I need to refrigerate them?](https://wanderingbearcoffee.gorgias.help/en-US/is-the-latte-shelf-stable-do-i-need-to-refrigerate-them-2366697.md): Yes! Our latte is shelf stable until the expiration date on the can. They are best served cold, though, so refrigerate or throw in/over ice to chill before serving for the best iced latte experience. Once opened, the latte will last up to 7 days in t
- [What are the Nutrition Facts of the Cold Brew Latte?](https://wanderingbearcoffee.gorgias.help/en-US/what-are-the-nutrition-facts-of-the-cold-brew-latte-2390594.md): We’re proud of our nutrition panel. We chose to use the most expansive, detailed version of the Nutrition Fact Panel that the Food & Drug Administration (FDA) permits, because we believe that transparency and education are core responsibilities of ev
- [How do I get a free Cold Brew Latte from Whole Foods?](https://wanderingbearcoffee.gorgias.help/en-US/how-do-i-get-a-free-cold-brew-latte-from-whole-foods-4068147.md): 1. Buy any 8oz Wandering Bear Cold Brew Latte at Whole Foods. 2. Register for the Rebate via this link. 2. Text us a photo of your receipt. 3. Get money back via Venmo to the same phone number
- [Do you offer subscription discounts?](https://wanderingbearcoffee.gorgias.help/en-US/do-you-offer-subscription-discounts-145054.md): Of course we do! What kind of self-respecting online brand would we be if we didn’t? Plus, our products are designed to be enjoyed every day, so, if that’s what you’re doing, you should be rewarded for it. By us. Hence, the discount. Subscriptions ar
- [Will I be able to easily manage my subcsription?](https://wanderingbearcoffee.gorgias.help/en-US/will-i-be-able-to-easily-manage-my-subcsription-145350.md): Absolutely! You will have your very own account (because everyone needs one more password to remember, right?) and can change your address, credit card, your name, whatever you are feeling needs to be changed. If you are having trouble logging in, ju
- [How do I access my account?](https://wanderingbearcoffee.gorgias.help/en-US/how-do-i-access-my-account-145365.md): You can access your account by logging in here using the email address you used when placing your order. If you’ve already created an account, you can also use this quick link to login using just your email address.
- [How do I edit my subscription?](https://wanderingbearcoffee.gorgias.help/en-US/how-do-i-edit-my-subscription-495975.md): You can edit your subscription by logging into your account on our website. If you're having trouble accessing your account, first make sure you have created an account (this is not automatic when you sign up for a subscription). Try creating an acco
- [How do I update my payment method on my subscription?](https://wanderingbearcoffee.gorgias.help/en-US/how-do-i-update-my-payment-method-on-my-subscription-3199995.md): 1. Login to your account: https://wanderingbearcoffee.com/account/login?error=login_required. 2. Click "Manage Autoship". 3. Scroll down on subscription to section that says Payment Method
- [Can I pause or cancel my subscription?](https://wanderingbearcoffee.gorgias.help/en-US/can-i-pause-or-cancel-my-subscription-145351.md): While we hope you won’t, you can cancel at any time in your account portal: https://wanderingbearcoffee.com/apps/retextion/login. Alternatively, you can delay (or pause) your subscription in your account portal - just reschedule the date of your next
- [Can I change the frequency on my autoship?](https://wanderingbearcoffee.gorgias.help/en-US/can-i-change-the-frequency-on-my-autoship-5883059.md): Yes! You can edit the frequency on your autoship to any frequency you desire. To do this yourself, login to your autoship here: https://wanderingbearcoffee.com/apps/retextion/#/login. Then, find the section that says Frequency and click the pencil ic
- [How do I use my membership credits (autoship)?](https://wanderingbearcoffee.gorgias.help/en-US/how-do-i-use-my-membership-credits-(autoship)-6406682.md): For an active autoship:. Login to your account portal and click on “Manage Autoship.” From there you will be able to see how many credits you’ve accumulated and apply them in the form of a discount code on your next order. Credits expire 60 days afte
- [What do I get with the membership?](https://wanderingbearcoffee.gorgias.help/en-US/what-do-i-get-with-the-membership-237441.md): There are three tiers in the new Membership program. Below you will find the benefits of each:. Member. VIP Member. Elite Member
- [How do I access the secret menu?](https://wanderingbearcoffee.gorgias.help/en-US/how-do-i-access-the-secret-menu-237446.md): You can access the secret menu here or via the main site navigation on our website at any time. Remember, you can't place an order for an item on the secret menu unless you're logged in with the email associated with your membership. Only VIP and Eli
- [I have an active autoship with Wandering Bear, do I also need a membership?](https://wanderingbearcoffee.gorgias.help/en-US/i-have-an-active-autoship-with-wandering-bear-do-i-also-need-a-membership-238455.md): As someone with an active autoship, you are automatically given a VIP membership. If you choose to cancel your autoship at any time, you will be placed into the free Member tier instead.
- [If I become an Elite Member, what is the total % discount I get on my orders?](https://wanderingbearcoffee.gorgias.help/en-US/if-i-become-an-elite-member-what-is-the-total-%25-discount-i-get-on-my-orders-703757.md): As an Elite Member, you will receive your autoship discount on every order plus an additional 5% off of the lowest website price (one-time orders only). Based on the product and quantity, you’ll save anywhere from 5% - 30% on every order. The additio
- [What % is the autoship discount?](https://wanderingbearcoffee.gorgias.help/en-US/what-%25-is-the-autoship-discount-703758.md): The autoship discount changes based on product and quantity. They range between 5% - 25% and can be found on individual product pages.
- [How do I use my membership credits?](https://wanderingbearcoffee.gorgias.help/en-US/how-do-i-use-my-membership-credits-703760.md): For a one-time or new autoship order on the site:. Addt the product you want to your cart and then click "Proceed to Checkout.". Once in checkout, there will be a spot to redeem your available credits. Type in the amount you want to redeem, and click
- [My credits expired. How can I get them reinstated?](https://wanderingbearcoffee.gorgias.help/en-US/my-credits-expired-how-can-i-get-them-reinstated-5883055.md): Not to worry, our team can extend the expiration date on your credits by 60 days so you’ll still have time to use it. Please email us at hello@wanderingbearcoffee.com and our team can help with this.
- [Can I change my order?](https://wanderingbearcoffee.gorgias.help/en-US/can-i-change-my-order-145058.md): It depends. If you’re a subscriber, you can edit all future orders at any time (before the order is placed) in your account. If your order already went through, it really depends on how fast we can get Joyce on our operations team to run. If she's ab
- [Can I cancel my order?](https://wanderingbearcoffee.gorgias.help/en-US/can-i-cancel-my-order-145393.md): Depending on the status of your order, we may or may not be able to cancel it. If you placed an order and want to cancel it, please reach out to support@wanderingbearcoffee.com as quickly as possible so we can send a request to the warehouse to cance
- [What is your return policy?](https://wanderingbearcoffee.gorgias.help/en-US/what-is-your-return-policy-145348.md): Our official return policy is that we want you to be happy. We like to keep things simple. So, if you aren’t 100% satisfied with your coffee for whatever reason, let us know and we’ll make it right for you. This generally takes the form of a refund o
- [Help! My order is shipping to the wrong address. What should I do?](https://wanderingbearcoffee.gorgias.help/en-US/help-my-order-is-shipping-to-the-wrong-address-what-should-i-do-166684.md): If this happens, the quicker you reach out to us, the more likely that we will be able to assist. If your order hasn't shipped yet, simply reach out to hello@wanderingbear.com with your order number and the updated shipping address and in 99% of case
- [What if I'm not happy with my purchase?](https://wanderingbearcoffee.gorgias.help/en-US/what-if-im-not-happy-with-my-purchase-5512829.md): Not to worry, we stand behind our product with our Fresh Taste Guarantee:. We promise your Wandering Bear should taste fresh. Like you made it yourself, but better. It's that simple because we are obsessive over our quality standards from bean to box
- [How long does it take to receive my order?](https://wanderingbearcoffee.gorgias.help/en-US/how-long-does-it-take-to-receive-my-order-145342.md): Orders will be delivered to your door in 3-7 business days from the date of purchase. This includes 1-3 business days for processing time and then another 2-4 days for delivery. Please note, our warehouse does not ship on weekends or holidays. All or
- [Do you offer faster shipping?](https://wanderingbearcoffee.gorgias.help/en-US/do-you-offer-faster-shipping-145343.md): We are able to serve most of the U.S. in 2 days from our network of warehouses (once the order ships). We do not currently offer faster shipping options, but if you need your coffee on a specific date (for an event, for example) contact us directly a
- [How can I track my package?](https://wanderingbearcoffee.gorgias.help/en-US/how-can-i-track-my-package-145056.md): Seconds after you hit “place order” you will receive an order confirmation email. Phew, caffeination confirmation. Once the order ships (usually within 24 hours), you’ll receive a shipping confirmation email l with a tracking number and an expected d
- [What should I do if the the tracking says delivered but I didn't receive it?](https://wanderingbearcoffee.gorgias.help/en-US/what-should-i-do-if-the-the-tracking-says-delivered-but-i-didnt-receive-it-145371.md): There are a few things that could've happened here - we apologize for the inconvenience!. First, look for the delivery location in the tracking information. This will give you more information about where exactly your package was dropped (i.e. door,
- [Where do you ship?](https://wanderingbearcoffee.gorgias.help/en-US/where-do-you-ship-145347.md): We currently ship in the contiguous U.S. Sorry Hawaii and Alaska, it’s not you, it’s us. You’re beautiful. Really.
- [What shipping carriers do you use?](https://wanderingbearcoffee.gorgias.help/en-US/what-shipping-carriers-do-you-use-145359.md): We ship our product using multiple carriers (Lasership, UPS, OnTrac), depending on where you live and what product you ordered. Sometimes our carriers utilize final mile delivery partners, such as USPS, to make your final delivery. OnTrac/Lasership:
- [My shipment was damaged.](https://wanderingbearcoffee.gorgias.help/en-US/my-shipment-was-damaged-495994.md): Oh no! We are so sorry to hear this, especially when you count on us to keep you caffeinated. Please reach out to our team at vip@wanderingbearcoffee.com with a photo of the damaged product and your order number, and we will get a replacement created
- [My order is stuck in transit. Can you help?](https://wanderingbearcoffee.gorgias.help/en-US/my-order-is-stuck-in-transit-can-you-help-5883057.md): We're sorry to hear about the delay on your recent shipment! Our team is more than happy to look into this for you. Please email support@wanderingbearcoffee.com with your order number and issue, and our team will check the status of your shipment rig
- [How do I order cold brew for my office?](https://wanderingbearcoffee.gorgias.help/en-US/how-do-i-order-cold-brew-for-my-office-155882.md): We love offices! You can order for your office on our wholesale page, which allows you to order our delicious cold brew by the case. There are no order minimums, no commitment and 100% satisfaction guaranteed, always. You will definitely be the most
- [How do we know how much cold brew to order?](https://wanderingbearcoffee.gorgias.help/en-US/how-do-we-know-how-much-cold-brew-to-order-155975.md): Our team is happy to help you figure out how much cold brew to order for your office. If you are looking to start your subscription and test the product, we recommend ordering one case (48 glasses) and we can always adjust up or down from there. Whet
- [Do you offer cold brew kegs?](https://wanderingbearcoffee.gorgias.help/en-US/do-you-offer-cold-brew-kegs-156039.md): We don't offer keg service directly, but we do have distribution partners who sell and service our kegs in the NYC market. If you are interested in learning more, reach out to hello@wanderingbearcoffee.com.
- [I need an order receipt for our expenses. How can I find this?](https://wanderingbearcoffee.gorgias.help/en-US/i-need-an-order-receipt-for-our-expenses-how-can-i-find-this-156041.md): Our order confirmation email should contain all the information needed for this! You can find this email by searching for the order number associated with the order receipt you're looking for, or you can search for the following subject line: "Got yo
- [I'm interested in Wholesale. How do I get started?](https://wanderingbearcoffee.gorgias.help/en-US/im-interested-in-wholesale-how-do-i-get-started-495981.md): Thank you for your interest! We would love to learn more about what you're looking for. Please send an email to support@wanderingbearcoffee.com with your name, business, location, and what product you're looking for. Our sales team will then follow u
- [Is the concentrate organic?](https://wanderingbearcoffee.gorgias.help/en-US/is-the-concentrate-organic-556980.md): Yes! We use the same organic Peruvian coffee as in our ready-to-drink cold brews.
- [What is one serving of concentrate?](https://wanderingbearcoffee.gorgias.help/en-US/what-is-one-serving-of-concentrate-556992.md): Because our cold brew is extra strong, one serving = 6oz (1.5 oz concentrate, 4.5 oz water).
- [How much caffeine is in each serving of concentrate?](https://wanderingbearcoffee.gorgias.help/en-US/how-much-caffeine-is-in-each-serving-of-concentrate-556991.md): 150mg caffeine per serving (1.5 ounces concentrate). This is the same strength as our ready-to-drink cold brew.
- [How many servings does one carton of concentrate make?](https://wanderingbearcoffee.gorgias.help/en-US/how-many-servings-does-one-carton-of-concentrate-make-556989.md): It makes 21x 6oz servings.
- [What is the water to concentrate ratio?](https://wanderingbearcoffee.gorgias.help/en-US/what-is-the-water-to-concentrate-ratio-556982.md): The ratio, regardless of how much or how little you want to make, is always 3 parts water to 1 part concentrate. This will make cold brew at the same strength as our ready-to-drink options. So, to make an 8oz cup -- mix 6oz of water with 2oz of conce
- [Do you recommend making one cup of coffee at a time, or making an entire gallon?](https://wanderingbearcoffee.gorgias.help/en-US/do-you-recommend-making-one-cup-of-coffee-at-a-time-or-making-an-entire-gallon-556981.md): Totally up to you and whatever makes the most sense for your cold brew intake :-) Either way, it’s as easy as 3 to 1.
- [Do I need to refrigerate the cold brew before opening?](https://wanderingbearcoffee.gorgias.help/en-US/do-i-need-to-refrigerate-the-cold-brew-before-opening-556983.md): No. Unopened, the cold brew will stay fresh in your pantry until the date on the box. Once opened, please refrigerate for best quality.
- [Once opened, how long does the concentrate stay fresh in the fridge?](https://wanderingbearcoffee.gorgias.help/en-US/once-opened-how-long-does-the-concentrate-stay-fresh-in-the-fridge-556984.md): Once opened, we recommend consuming within 30 days for peak flavor.
- [What is the flavor profile of the concentrate? How does this differ from your other cold brew?](https://wanderingbearcoffee.gorgias.help/en-US/what-is-the-flavor-profile-of-the-concentrate-how-does-this-differ-from-your-other-cold-brew-556985.md): Our cold brew is big in body, smooth in finish, and will taste like (amazing) coffee with subtle notes of cocoa/chocolate. We make our concentrate using the same organic, 100% Arabica beans from Peru and an identical cold brewing process, so once mix
- [How much concentrate should I use to make a latte?](https://wanderingbearcoffee.gorgias.help/en-US/how-much-concentrate-should-i-use-to-make-a-latte-556987.md): Cold Brew Latte. 1.5oz Wandering Bear 3:1 Cold Brew Concentrate. 5oz milk (2% or oat for best results). (optional) Good ice. For Hot Preparation. Add coffee to cup. Steam milk. Pour milk over coffee. For Cold Preparation. Add ice to cup. Pour coffee
- [What milk do you recommend to use with the concentrate?](https://wanderingbearcoffee.gorgias.help/en-US/what-milk-do-you-recommend-to-use-with-the-concentrate-556988.md): Whatever your favorite milk is :-)
- [Do you offer samples?](https://wanderingbearcoffee.gorgias.help/en-US/do-you-offer-samples-145360.md): Unfortunately, we don't offer samples due to the high costs associated with shipping. We do have a 100% satisfaction guarantee, however, so if you try a flavor and don't like it, just reach out to our team at support@wanderingbearcoffee.com and we wi
- [Can I recycle Wandering Bear packaging?](https://wanderingbearcoffee.gorgias.help/en-US/can-i-recycle-wandering-bear-packaging-145336.md): Yes, and it depends, all at the same time. See below for instructions by product line:
- [Do you have a physical shop?](https://wanderingbearcoffee.gorgias.help/en-US/do-you-have-a-physical-shop-145352.md): We don’t! Our coffee has always been enjoyed in homes, offices and other people’s coffee shops. You can buy directly from our site, on other online retailers (looking at you Amazon, but multiple others too!), or find us in a store near you.
- [Do you sell gift cards?](https://wanderingbearcoffee.gorgias.help/en-US/do-you-sell-gift-cards-157297.md): Of course! Our e-gift cards can be purchased here: https://wanderingbearcoffee.com/products/wandering-bear-gift-card?variant=41861249073249
- [Where can I find your products in retail?](https://wanderingbearcoffee.gorgias.help/en-US/where-can-i-find-your-products-in-retail-5883051.md): You can use our store locator to find Wandering Bear near you: https://wanderingbearcoffee.com/pages/store-locator. Each store listing shows what we carry, though availability can change — so it's worth a quick call ahead to confirm before you make t
- [New customer discount](https://wanderingbearcoffee.gorgias.help/en-US/new-customer-discount-5883053.md): To receive a new customer discount, go to https://wanderingbearcoffee.com/ and scroll to the bottom until you find this section:
- [Do you have a referral program?](https://wanderingbearcoffee.gorgias.help/en-US/do-you-have-a-referral-program-5883062.md): Thank you for your enthusiasm - we actually no longer have a referral program, sorry about that. We do have a Membership program that allows you to earn credit for orders on our site. You can learn more about it here: https://wanderingbearcoffee.com/