# wandering-bear

> Public Help Center articles for wandering-bear.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Is your cold brew certified organic?](https://wanderingbearcoffee.gorgias.help/en-US/is-your-cold--brew-certified-organic-145052.md): Most of our products are certified USDA Organic, and as such, almost all of them use the same base organic coffee sources from small farms in Peru. There are a few exceptions to this rule:. A few of our cold brew flavors are made with the same USDA O
- [How much caffeine is in your cold brew?](https://wanderingbearcoffee.gorgias.help/en-US/how-much-caffeine-is-in-your-cold-brew-145356.md): All of our caffeinated products contain 150-160mg of caffeine per 6oz serving. This is roughly equivalent to 2-3 shots of espresso per serving. Our decaf option contains 7.5mg of caffeine per serving.
- [Do I need to refrigerate the cold brew before opening?](https://wanderingbearcoffee.gorgias.help/en-US/do-i-need-to-refrigerate-the-cold-brew-before-opening-145335.md): Nope, you can store Wandering Bear cold brew at room temperature until you open it. We use a flash pasteurization and sterilization process for our cold brew that allows for safe storage at room temperature before opening without affecting its taste.
- [How long does Wandering Bear cold brew last?](https://wanderingbearcoffee.gorgias.help/en-US/how-long-does-wandering-bear-cold-brew-last-145337.md): This is a very relative question. But since we wrote it, we know what we meant. From a freshness perspective, each box will stay fresh until the printed “best by” date on the back of the box. Once the tap is open, your 96oz cold brew will stay fresh
- [Are there any allergens in your cold brew?](https://wanderingbearcoffee.gorgias.help/en-US/are-there-any-allergens-in-your-cold-brew-145358.md): None of the ingredients in our 32oz or 96oz Cold Brew products contain any known allergens (including gluten). Our production facility does handle dairy and soy, however, all equipment is fully sterilized before/after each run so cross contamination
- [How do I find the nutrition info about your products?](https://wanderingbearcoffee.gorgias.help/en-US/how-do-i-find-the-nutrition-info-about-your-products-145361.md): You can find nutritional info for all of our products on our website. Simply go to the webpage of the product you're interested in, click the flavor or option you want more info on, and then click "full ingredient list" next to the flavor choice. Thi
- [Is your cold brew kosher?](https://wanderingbearcoffee.gorgias.help/en-US/is-your-cold-brew-kosher-145362.md): Yes, all of our cold brew products are certified Kosher. All Tetra Pak products as well as our cold brew latte cans are certified by OU (Orthodox Union), and our on tap bag-in-box products (anything in a 96oz or 128oz box) are certified by Star-K. Yo
- [Is the cold brew sweetened?](https://wanderingbearcoffee.gorgias.help/en-US/is-the-cold-brew-sweetened-177750.md): Our cold brew is sugar-free (and also has no artificial sweeteners), allowing you to customize each cup to your liking. Our lattes have 5-6g of cane sugar added, but they are not overly sweet. Many describe the sweetness as “subtle” and very similar
- [Where do you source your coffee?](https://wanderingbearcoffee.gorgias.help/en-US/where-do-you-source-your-coffee-2366699.md): We support sustainable agriculture and the farmers that practice it. Broadly speaking...we source our coffee in the Western Hemisphere. More specifically, from a handful of farms and co-operatives scattered throughout the wonderful-coffee-producing c
- [How do you decaffeinate your decaf cold brew?](https://wanderingbearcoffee.gorgias.help/en-US/how-do-you-decaffeinate-your-decaf-cold-brew-148700.md): We use the swiss water method to decaffeinate our decaf cold brew.
- [What products do you offer?](https://wanderingbearcoffee.gorgias.help/en-US/what-products-do-you-offer-7790297.md): We are proud to offer three main product categories: cold brew, cold brew concentrate, and cold brew lattes. The mission behind our products is to make cold brew good enough to drink every day, ready to pour, in your fridge. You can explore all of th
- [Is your cold brew tested for mycotoxins?](https://wanderingbearcoffee.gorgias.help/en-US/is-your-cold-brew-tested-for-mycotoxins-273689.md): Every batch of Wandering Bear is produced and packaged in a sterile environment and then tested for yeast, mold and bacteria under abuse conditions for 10 days before being released for sale. We take food safety incredibly seriously and appreciate yo
- [Do I need to dilute Wandering Bear cold brew with milk or water?](https://wanderingbearcoffee.gorgias.help/en-US/do-i-need-to-dilute-wandering-bear-cold-brew-with-milk-or-water-145338.md): Our cold brew is extra strong but ready-to-drink out of the box, so you don't have to mess around with measuring out coffee and water before you've even had your morning brew. That said, it's your coffee, and it's endlessly customizable: drink it str
- [What are the product dimensions?](https://wanderingbearcoffee.gorgias.help/en-US/what-are-the-product-dimensions-145291.md)
- [Can I heat the cold brew?](https://wanderingbearcoffee.gorgias.help/en-US/can-i-heat-the-cold-brew-495957.md): Yes. You can heat it up and it will still be one of the smoothest cups of coffee you have ever had. For a true hot coffee connoisseur, they will note a difference (less acidity, less bitterness) than a hot cup because this is, well, heated cold brew
- [Are your bags BPA free?](https://wanderingbearcoffee.gorgias.help/en-US/are-your-bags-bpa-free-495958.md): All of our bags are BPA free plastic and FDA-grade food safe.
- [How do I open the 96oz box?](https://wanderingbearcoffee.gorgias.help/en-US/how-do-i-open-the-96oz-box-1810849.md): To open the 96oz box, find the front of the box and look for the perforated section on the bottom half of the bear. Open the perforated section and locate the spout. Pull out the spout and enjoy!
- [What are the natural flavors in your flavored cold brews?](https://wanderingbearcoffee.gorgias.help/en-US/what-are-the-natural-flavors-in-your-flavored-cold-brews-5883073.md): The organic natural flavors used in our cold brews are ingredients generally comprised of a core flavor (e.g. organic cocoa powder in our Mocha) suspended in solution of water and organic ethyl alcohol and/or organic glycerine. Sometimes, the flavor
- [Do you offer autoship discounts?](https://wanderingbearcoffee.gorgias.help/en-US/do-you-offer-autoship-discounts-145054.md): Of course we do! What kind of self-respecting online brand would we be if we didn’t? Plus, our products are designed to be enjoyed every day, so, if that’s what you’re doing, you should be rewarded for it. By us. Hence, the discount. The autoship dis
- [Will I be able to easily manage my autoship?](https://wanderingbearcoffee.gorgias.help/en-US/will-i-be-able-to-easily-manage-my-autoship-145350.md): Absolutely! You will have your very own account (because everyone needs one more password to remember, right?) and can change your address, credit card, your name, whatever you are feeling needs to be changed. If you are having trouble logging in, ju
- [How do I access my account?](https://wanderingbearcoffee.gorgias.help/en-US/how-do-i-access-my-account-145365.md): You can access your account by logging in here using the email address you used when placing your order. If you’ve already created an account, you can also use this quick link to login using just your email address.
- [How do I edit my autoship?](https://wanderingbearcoffee.gorgias.help/en-US/how-do-i-edit-my-autoship-495975.md)
- [How do I update my payment method on my subscription?](https://wanderingbearcoffee.gorgias.help/en-US/how-do-i-update-my-payment-method-on-my-subscription-3199995.md): 1. Login to your account: https://wanderingbearcoffee.com/account/login?error=login_required. 2. Click "Manage Autoship". 3. Scroll down on subscription to section that says Payment Method
- [Can I pause or cancel my autoship?](https://wanderingbearcoffee.gorgias.help/en-US/can-i-pause-or-cancel-my-autoship-145351.md): While we hope you won’t, you can cancel at any time in your account portal: https://wanderingbearcoffee.com/apps/retextion/login. Alternatively, you can delay (or pause) your subscription in your account portal - just reschedule the date of your next
- [Can I change the frequency on my autoship?](https://wanderingbearcoffee.gorgias.help/en-US/can-i-change-the-frequency-on-my-autoship-5883059.md): Yes! You can edit the frequency on your autoship to any frequency you desire. To do this yourself, login to your autoship here: https://wanderingbearcoffee.com/apps/retextion/#/login. Then, find the section that says Frequency and click the pencil ic
- [How do I use my membership credits on my autoship?](https://wanderingbearcoffee.gorgias.help/en-US/how-do-i-use-my-membership-credits-on-my-autoship-6406682.md): For an active autoship:. Login to your account portal and find the “Your Credit” section. From there, click redeem credits and then decide if you want to Fully Redeem or Partially Redeem the credit. Click "Generate code" to get the discount code to
- [How do I qualify for each membership tier?](https://wanderingbearcoffee.gorgias.help/en-US/how-do-i-qualify-for-each-membership-tier-237441.md): There are three available membership tiers: Free, VIP, and Elite. You can see how to qualify for each tier below:. Free: Sign up for our email list on our site (use our popup or the footer on site). VIP: Have an active autoship or spend >$250/yr - yo
- [I have an active autoship with Wandering Bear, do I also need a membership?](https://wanderingbearcoffee.gorgias.help/en-US/i-have-an-active-autoship-with-wandering-bear-do-i-also-need-a-membership-238455.md): You still need to register for the initial membership program by signing up for the newsletter on our website. As someone with an active autoship, you will automatically be upgraded to the VIP tier. If you choose to cancel your autoship at any time,
- [How do I get the $5 off my first order?](https://wanderingbearcoffee.gorgias.help/en-US/how-do-i-get-the-dollar5-off-my-first-order-7997177.md): Sign up for our free membership — you can do this through the popup when you land on our site, the signup form in our footer, or directly on our membership page. Either way, you'll get an email shortly after with your $5 off code.
- [How do I earn credits?](https://wanderingbearcoffee.gorgias.help/en-US/how-do-i-earn-credits-7997125.md): You will earn $5 in credit for every $50 you spend per order.
- [My credits expired. How can I get them reinstated?](https://wanderingbearcoffee.gorgias.help/en-US/my-credits-expired-how-can-i-get-them-reinstated-5883055.md): Not to worry, our team can extend the expiration date on your credits by 60 days so you’ll still have time to use it. Please email us at hello@wanderingbearcoffee.com and our team can help with this.
- [What % is the autoship discount?](https://wanderingbearcoffee.gorgias.help/en-US/what-%25-is-the-autoship-discount-703758.md): The autoship discount changes based on product and quantity. They range between 5% - 25% and can be found on individual product pages.
- [How do I use my membership credits?](https://wanderingbearcoffee.gorgias.help/en-US/how-do-i-use-my-membership-credits-703760.md): For an active autoship:. Login to your account portal and find the “Your Credit” section. From there, click redeem credits and then decide if you want to Fully Redeem or Partially Redeem the credit. Click "Generate code" to get the discount code to
- [Do credits expire?](https://wanderingbearcoffee.gorgias.help/en-US/do-credits-expire-7997196.md): Yes, credits expire 60 days after being issued. You will receive an email reminder 14 days prior to the credits expiring as a reminder to use them.
- [Does my spend count towards the member tiers before joining the free membership?](https://wanderingbearcoffee.gorgias.help/en-US/does-my-spend-count-towards-the-member-tiers-before-joining-the-free-membership-7997199.md): Due to system limitations, your historical spend won’t count towards your total spend. However, you can reach out to us at support@wanderingbearcoffee.com if your historical spend qualifies you for a higher tier, and our support team can assist.
- [I'm a Legacy Member - what does this mean?](https://wanderingbearcoffee.gorgias.help/en-US/im-a-legacy-member---what-does-this-mean-8071852.md): Our Legacy members receive the same benefits as Elite members, but they only pay $19.99 per year instead of $24.99 per year. The benefits are below:
- [I’ve ordered in the past but don’t know if I’m a member. How do I check this?](https://wanderingbearcoffee.gorgias.help/en-US/i%E2%80%99ve-ordered-in-the-past-but-don%E2%80%99t-know-if-i%E2%80%99m-a-member-how-do-i-check-this-7997198.md): Login to your account and look at your account homepage. If you are a member, your member status will be visible. If you need to join, click here.
- [I'm in the wrong member tier. How do I fix this?](https://wanderingbearcoffee.gorgias.help/en-US/im-in-the-wrong-member-tier-how-do-i-fix-this-8071853.md): If you believe you are in the wrong member tier, don't worry - we can fix this! Please reach out to us at support@wanderingbearcoffee.com and our team can assist.
- [How long does it take to receive an order?](https://wanderingbearcoffee.gorgias.help/en-US/how-long-does-it-take-to-receive-an-order-145342.md): Orders are typically delivered to your door in 3-7 business days from the date of purchase. This includes 1-3 business days for processing time and then another 2-4 days for delivery. There can be outliers to this timeframe, so if you have any questi
- [Do you offer faster shipping?](https://wanderingbearcoffee.gorgias.help/en-US/do-you-offer-faster-shipping-145343.md): We are able to serve most of the U.S. in 2 days from our network of warehouses (once the order ships). We do not currently offer faster shipping options, but if you need your coffee on a specific date (for an event, for example) contact us directly a
- [How can I track my package?](https://wanderingbearcoffee.gorgias.help/en-US/how-can-i-track-my-package-145056.md): Seconds after you hit “place order” you will receive an order confirmation email. Phew, caffeination confirmation. Once the order ships, you’ll receive a shipping confirmation email l with a tracking number and an expected delivery date. All customer
- [My shipment was damaged. What can we do?](https://wanderingbearcoffee.gorgias.help/en-US/my-shipment-was-damaged-what-can-we-do-495994.md): Oh no! We are so sorry to hear this, especially when you count on us to keep you caffeinated. Please reach out to our team at support@wanderingbearcoffee.com with a photo of the damaged product and your order number, and we will get a replacement cre
- [What should I do if the the tracking says delivered but I didn't receive it?](https://wanderingbearcoffee.gorgias.help/en-US/what-should-i-do-if-the-the-tracking-says-delivered-but-i-didnt-receive-it-145371.md): There are a few things that could've happened here. First, we apologize for the inconvenience!. First, look for the delivery location in the tracking information. This will give you more information about where exactly your package was dropped (i.e.
- [Do you ship internationally?](https://wanderingbearcoffee.gorgias.help/en-US/do-you-ship-internationally-145347.md): We currently ship in the contiguous U.S. Sorry Hawaii and Alaska, it’s not you, it’s us. You’re beautiful. Really.
- [What shipping carriers do you use?](https://wanderingbearcoffee.gorgias.help/en-US/what-shipping-carriers-do-you-use-145359.md): We ship our product using multiple carriers (UPS and OnTrac), depending on where you live and what product you ordered. Sometimes our carriers utilize final mile delivery partners, such as USPS, to make your final delivery. OnTrac tracking page: http
- [Help! My order is shipping to the wrong address. What should I do?](https://wanderingbearcoffee.gorgias.help/en-US/help-my-order-is-shipping-to-the-wrong-address-what-should-i-do-166684.md): If this happens, the quicker you reach out to us, the more likely that we will be able to assist. If your order hasn't shipped yet, simply reach out to support@wanderingbearcoffee.com with your order number and the updated shipping address and in 99%
- [Why have I only received part of my order?](https://wanderingbearcoffee.gorgias.help/en-US/why-have-i-only-received-part-of-my-order-7997200.md): We can only fit so much product in each shipping box, so if you ordered more than 1 case of 32oz, or more than 3x6oz, your order will arrive in multiple boxes. Sometimes, these boxes can be separated during shipping. Your additional box(es) should ar
- [My order is stuck in transit. Can you help?](https://wanderingbearcoffee.gorgias.help/en-US/my-order-is-stuck-in-transit-can-you-help-5883057.md): We're sorry to hear about the delay on your recent shipment! Our team is more than happy to look into this for you. Please email support@wanderingbearcoffee.com with your order number and issue, and our team will check the status of your shipment rig
- [Can I change my order?](https://wanderingbearcoffee.gorgias.help/en-US/can-i-change-my-order-145058.md): It depends. If you have an active autoship, you can edit all future orders at any time (before the order is placed) in your account. If your order already went through, it really depends on how fast we can get Joyce on our operations team to run. If
- [Can I cancel my order?](https://wanderingbearcoffee.gorgias.help/en-US/can-i-cancel-my-order-145393.md): Depending on the status of your order, we may or may not be able to cancel it. If you placed an order and want to cancel it, please reach out to support@wanderingbearcoffee.com as quickly as possible so we can send a request to the warehouse to cance
- [What is your return policy?](https://wanderingbearcoffee.gorgias.help/en-US/what-is-your-return-policy-145348.md): Our official return policy is that we want you to be happy. While we can’t accept returns, we stand behind our product with our Fresh Taste Guarantee:. We promise your Wandering Bear should taste fresh. Like you made it yourself, but better. It's tha
- [What if I'm not happy with my purchase?](https://wanderingbearcoffee.gorgias.help/en-US/what-if-im-not-happy-with-my-purchase-5512829.md): Not to worry, we stand behind our product with our Fresh Taste Guarantee:. We promise your Wandering Bear should taste fresh. Like you made it yourself, but better. It's that simple because we are obsessive over our quality standards from bean to box
- [How do we know how much cold brew to order?](https://wanderingbearcoffee.gorgias.help/en-US/how-do-we-know-how-much-cold-brew-to-order-155975.md): Our team is happy to help you figure out how much cold brew to order for your office. If you are looking to test the product, we recommend ordering 3x96oz boxes to start: https://wanderingbearcoffee.com/products/6-box-bundle. Whether you want an init
- [Do you offer cold brew kegs?](https://wanderingbearcoffee.gorgias.help/en-US/do-you-offer-cold-brew-kegs-156039.md): We don't offer keg service directly, but we do have distribution partners who sell and service our kegs in the NYC market. If you are interested in learning more, reach out to hello@wanderingbearcoffee.com or fill out this form: https://wanderingbear
- [I need an order receipt for our expenses. How can I find this?](https://wanderingbearcoffee.gorgias.help/en-US/i-need-an-order-receipt-for-our-expenses-how-can-i-find-this-156041.md): Our order confirmation email should contain all the information needed for this! You can find this email by searching for the order number associated with the order receipt you're looking for, or you can search for the following subject line: "Got yo
- [I'm interested in Wholesale. How do I get started?](https://wanderingbearcoffee.gorgias.help/en-US/im-interested-in-wholesale-how-do-i-get-started-495981.md): Thank you for your interest! We would love to learn more about what you're looking for. Please use the contact form to send us more information about your business and needs.
- [Do you offer samples?](https://wanderingbearcoffee.gorgias.help/en-US/do-you-offer-samples-145360.md): Unfortunately, we don't offer samples due to the high costs associated with shipping. We do have a 100% satisfaction guarantee, however, so if you try a flavor and don't like it, just reach out to our team at support@wanderingbearcoffee.com and we wi
- [Can I recycle Wandering Bear packaging?](https://wanderingbearcoffee.gorgias.help/en-US/can-i-recycle-wandering-bear-packaging-145336.md): Yes, and it depends, all at the same time. See below for instructions by product line:
- [Do you have a physical shop?](https://wanderingbearcoffee.gorgias.help/en-US/do-you-have-a-physical-shop-145352.md): We don’t! Our coffee has always been enjoyed in homes, offices and other people’s coffee shops. You can buy directly from our site, on other online retailers (looking at you Amazon, but multiple others too!), or find us in a store near you.
- [Do you sell gift cards?](https://wanderingbearcoffee.gorgias.help/en-US/do-you-sell-gift-cards-157297.md): Of course! Our e-gift cards can be purchased here: https://wanderingbearcoffee.com/products/wandering-bear-gift-card?variant=41861249073249
- [Where can I find your products in retail?](https://wanderingbearcoffee.gorgias.help/en-US/where-can-i-find-your-products-in-retail-5883051.md): You can use our store locator to find Wandering Bear near you: https://wanderingbearcoffee.com/pages/store-locator. Each store listing shows what we carry, though availability can change — so it's worth a quick call ahead to confirm before you make t
- [New customer discount](https://wanderingbearcoffee.gorgias.help/en-US/new-customer-discount-5883053.md): To receive a new customer discount, go to https://wanderingbearcoffee.com/ and scroll to the bottom until you find this section:
- [Do you have a referral program?](https://wanderingbearcoffee.gorgias.help/en-US/do-you-have-a-referral-program-5883062.md): Thank you for your enthusiasm - we actually no longer have a referral program, sorry about that. We do have a Membership program that allows you to earn credit for orders on our site. You can learn more about it here: https://wanderingbearcoffee.com/
- [Where is wandering bear located in store?](https://wanderingbearcoffee.gorgias.help/en-US/where-is-wandering-bear-located-in-store-8085756.md): Wandering Bear products can be found at retailers nationwide, typically in the beverage aisle or refrigerated cooler section. Product placement may vary by retailer and location, so be sure to check both areas when shopping in-store.