Pack Membership

What do I get with the membership?

There are three tiers in the new Pack Membership program. Below you will find the benefits of each:. Member. VIP Member. Elite Member. Find out more about the membership program here.

How do I access the secret menu?

You can access the secret menu here or via the main site navigation on our website at any time. Remember, you can't place an order for an item on the secret menu unless you're logged in with the email associated with your membership. Only VIP and Eli

I'm an active Wandering Bear subscriber. Do I also need a membership?

As a Wandering Bear subscriber, you are automatically given a VIP membership. If you choose to cancel your subscription at any time, you will be placed into the free Member tier instead.

My account spend is not accurate.

The new membership just launched and we are still working through some glitches in the program. We are working with our developers to get your past spend added to your account. We hope to have this done in the coming weeks and appreciate your patienc

If I become an Elite Member, what is the total % discount I get on my orders?

As an Elite Member, you will receive your autoship discount on every order plus an additional 5% off of the lowest website price (one-time orders only). Based on the product and quantity, you’ll save anywhere from 5% - 30% on every order. The additio

What % is the autoship discount?

The autoship discount changes based on product and quantity. They range between 5% - 25% and can be found on individual product pages.

How do I use my reward points (or credits)?

Login to your account portal and click on “Manage Membership.” From there you will be able to see how many credits you’ve accumulated, and use them in the form of a discount code on your next order. Credits expire 60 days after they are issued.