Need a quick response? We're here to chat!

We're big fans of email. Reach out with any question or concerns and we will respond within 24 hours.

Store Locator

Shop

wandering-bear

There are three available membership tiers: Free, VIP, and Elite. You can see how to qualify for each tier below:<ul><li dir="ltr" style="text-decoration:none;">Free: Sign up for our email list on our site (use our popup or the footer on site).&#xA0;</li><li dir="ltr" style="text-decoration:none;">VIP: Have an active autoship or spend &gt;$250/yr - you will be moved to this tier automatically if you qualify</li><li dir="ltr" style="text-decoration:none;">Elite:&#xA0;<ul><li dir="ltr" style="text-decoration:none;">Spend &gt;$750 per year to receive this tier for free - you will be moved to this tier automatically if you qualify.</li><li style="text-decoration: none;">Pay $25/yr -&#xA0;If you want to qualify before spending &gt;$750, you can add the membership to your cart and pay $25 to upgrade. This membership will be charged annually. Cancel anytime. If you are in the paid tier and no longer want to pay for this membership, downgrade to the Free Tier.</li></ul></li></ul>

There are three available membership tiers: Free, VIP, and Elite. You can see how to qualify for each tier below:. Free: Sign up for our email list on our site (use our popup or the footer on site). VIP: Have an active autoship or spend >$250/yr - yo

How do I qualify for each membership tier?

Membership

Is your cold  brew certified organic?

How much caffeine is in your cold brew?

Do I need to refrigerate the cold brew before opening?

How long does Wandering Bear cold brew last?

Are there any allergens in your cold brew?

How do I find the nutrition info about your products?

Is your cold brew kosher?

Is the cold brew sweetened?

Where do you source your coffee?

How do you decaffeinate your decaf cold brew?

What products do you offer?

Is your cold brew tested for mycotoxins?

Do I need to dilute Wandering Bear cold brew with milk or water?

What are the product dimensions?

Can I heat the cold brew?

Are your bags BPA free?

How do I open the 96oz box?

What are the natural flavors in your flavored cold brews?

Our Products

Do you offer autoship discounts?

Will I be able to easily manage my autoship?

How do I access my account?

How do I edit my autoship?

How do I update my payment method on my subscription?

Can I pause or cancel my autoship?

Can I change the frequency on my autoship?

How do I use my membership credits on my autoship?

Autoship

I have an active autoship with Wandering Bear, do I also need a membership?

How do I get the $5 off my first order?

How do I earn credits?

What % is the autoship discount?

How do I use my membership credits?

My credits expired. How can I get them reinstated?

Do credits expire?

I’ve ordered in the past but don’t know if I’m a member. How do I check this?

Does my spend count towards the member tiers before joining the free membership?

How long does it take to receive an order?

Do you offer faster shipping?

How can I track my package?

What should I do if the the tracking says delivered but I didn't receive it?

Do you ship internationally?

What shipping carriers do you use?

My shipment was damaged. What can we do?

My order is stuck in transit. Can you help?

Why have I only received part of my order?

Shipping

Can I change my order?

Can I cancel my order?

What is your return policy?

Help! My order is shipping to the wrong address. What should I do?

What if I'm not happy with my purchase?

Returns & Order Changes

How do we know how much cold brew to order?

Do you offer cold brew kegs?

I need an order receipt for our expenses. How can I find this?

I'm interested in Wholesale. How do I get started?

Wholesale/Office

Do you offer samples?

Can I recycle Wandering Bear packaging?

Do you have a physical shop?

Do you sell gift cards?

Where can I find your products in retail?

New customer discount

Do you have a referral program?

Other

How do I qualify for each membership tier?Updated a day ago