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<p><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">We&apos;re sorry to hear about the delay on your recent shipment! Our team is more than happy to look into this for you. Please email <a href="mailto:support@wanderingbearcoffee.com">support@wanderingbearcoffee.com</a> with your order number and issue, and our team will check the status of your shipment right away.</span></p>

We're sorry to hear about the delay on your recent shipment! Our team is more than happy to look into this for you. Please email support@wanderingbearcoffee.com with your order number and issue, and our team will check the status of your shipment rig

My order is stuck in transit. Can you help?

Shipping

Is your cold  brew certified organic?

How much caffeine is in your cold brew?

Do I need to refrigerate the cold brew before opening?

How long does Wandering Bear cold brew last?

How do I find the nutrition info about your products?

How much sugar is in your cold brew?

Where do you source your coffee?

How do you decaffeinate your decaf cold brew?

Are there any allergens in your cold brew?

Is your cold brew kosher?

Do I need to dilute Wandering Bear cold brew with milk or water?

What are the product dimensions?

Is your cold brew tested for mycotoxins?

Can I heat the cold brew?

Are your bags BPA free?

What are the natural flavors in your flavored cold brews?

Cold Brew

What flavors are the lattes available in?

How many cans come in the trial pack?

What is the full ingredient list?

Why did you choose to use each ingredient on the list?

Why should I try the Wandering Bear latte over another brand?

What are the key health benefits of your latte?

Where does the protein come from?

Do your lattes taste “chalky” like most protein drinks?

Why did we choose to use dairy milk instead of an alt milk (like oat or almond)?

Is the Latte shelf stable? Do I need to refrigerate them?

What are the Nutrition Facts of the Cold Brew Latte?

How do I get a free Cold Brew Latte from Whole Foods?

Latte

Do you offer subscription discounts?

Will I be able to easily manage my subcsription?

How do I access my account?

How do I edit my subscription?

How do I update my payment method on my subscription?

Can I pause or cancel my subscription?

Can I change the frequency on my autoship?

Subscriptions / Autoship

What do I get with the membership?

How do I access the secret menu?

I have an active autoship with Wandering Bear, do I also need a membership?

If I become an Elite Member, what is the total % discount I get on my orders?

What % is the autoship discount?

How do I use my membership credits?

My credits expired. How can I get them reinstated?

Can I change my order?

Can I cancel my order?

What is your return policy?

Help! My order is shipping to the wrong address. What should I do?

What if I'm not happy with my purchase?

Returns & Changes

How long does it take to receive my order?

Do you offer faster shipping?

How can I track my package?

What should I do if the the tracking says delivered but I didn't receive it?

Where do you ship?

What shipping carriers do you use?

My shipment was damaged.

How do I order cold brew for my office?

How do we know how much cold brew to order?

Do you offer cold brew kegs?

I need an order receipt for our expenses. How can I find this?

I'm interested in Wholesale. How do I get started?

Wholesale/Office

Is the concentrate organic?

What is one serving of concentrate?

How much caffeine is in each serving of concentrate?

How many servings does one carton of concentrate make?

What is the water to concentrate ratio?

Do you recommend making one cup of coffee at a time, or making an entire gallon?

Once opened, how long does the concentrate stay fresh in the fridge?

What is the flavor profile of the concentrate? How does this differ from your other cold brew?

My order is stuck in transit. Can you help?Updated 5 days ago