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Shipping

How long does it take to receive my order?

Orders will be delivered to your door in 3-5 business days from the date of purchase. This includes 1-2 days for processing time and then another 2-3 days for delivery. Please note, our warehouse doesn’t ship on weekends, so orders placed Friday even

Do you offer faster shipping?

We are able to serve most of the U.S. in 2 days from our network of warehouses (once the order ships). We do not currently offer faster shipping options, but if you need your coffee on a specific date (for an event, for example) contact us directly a

How can I track my package?

Seconds after you hit “place order” you will receive an order confirmation email. Phew, caffeination confirmation. Once the order ships (usually within 24 hours), you’ll receive a shipping confirmation email l with a tracking number and an expected d

What should I do if the the tracking says delivered but I didn't receive it?

There are a few things that could've happened here - we apologize for the inconvenience!. First, look for the delivery location in the tracking information. This will give you more information about where exactly your package was dropped (i.e. door,

Where do you ship?

We currently ship in the contiguous U.S. Sorry Hawaii and Alaska, it’s not you, it’s us. You’re beautiful. Really.

What shipping carriers do you use?

We ship our product using multiple carriers (Pandion, Lasership, UPS, OnTrac), depending on where you live and what product you ordered. Pandion tracking page: https://tracking.pandionpro.com/. OnTrac/Lasership: https://www.ontrac.com/tracking/

My shipment was damaged.

Oh no! We are so sorry to hear this, especially when you count on us to keep you caffeinated. Please reach out to our team at [email protected] with a photo of the damaged product and your order number, and we will get a replacement created