What should I do if the the tracking says delivered but I didn't receive it?Updated a year ago
There are a few things that could've happened here - we apologize for the inconvenience!
First, look for the delivery location in the tracking information. This will give you more information about where exactly your package was dropped (i.e. door, mailbox, garage) so you can check that specific location.
If you still can't find the package, double check your order confirmation and see whether the correct shipping address was entered. If there was an error in the shipping address, reach out to [email protected] for help.
Lastly, check with your neighbors to see if they received the package on your behalf.
If none of the above are successful and your order doesn't show up within 24 hours, please reach out to [email protected] and confirm your shipping address so we can investigate further. Don't worry, we will make sure you get your cold brew!