Need a quick response? We're here to chat!

We're big fans of email. Reach out with any question or concerns and we will respond within 24 hours.

Order for the Office

Corporate Gifting

Store Locator

About

Shop

Reviews

Bundle & Save

wandering-bear

<p>We ship our product using multiple carriers (Lasership, UPS, OnTrac), depending on where you live and what product you ordered. Sometimes our carriers utilize final mile delivery partners, such as USPS, to make your final delivery.</p><p>OnTrac/Lasership: <a href="https://www.ontrac.com/tracking/" id="isPasted">https://www.ontrac.com/tracking/</a></p>

We ship our product using multiple carriers (Lasership, UPS, OnTrac), depending on where you live and what product you ordered. Sometimes our carriers utilize final mile delivery partners, such as USPS, to make your final delivery. OnTrac/Lasership:

What shipping carriers do you use?

Shipping

Is your cold  brew certified organic?

How much caffeine is in your cold brew?

Do I need to refrigerate the cold brew before opening?

How long does Wandering Bear cold brew last?

How do I find the nutrition info about your products?

How much sugar is in your cold brew?

How do you decaffeinate your decaf cold brew?

Are there any allergens in your cold brew?

Is your cold brew kosher?

Do I need to dilute Wandering Bear cold brew with milk or water?

What are the product dimensions?

Is your cold brew tested for mycotoxins?

Can I heat the cold brew?

Are your bags BPA free?

What is Dirty Vanilla Chai?

Product

What do I get with the membership?

How do I access the secret menu?

I'm an active Wandering Bear subscriber. Do I also need a membership?

My account spend is not accurate.

If I become an Elite Member, what is the total % discount I get on my orders?

What % is the autoship discount?

How do I use my reward points (or credits)?

Pack Membership

Do you offer subscription discounts?

Will I be able to easily manage my subcsription?

How do I access my account?

Can I pause or cancel my subscription?

How do I edit my subscription?

Subscriptions

How long does it take to receive my order?

Do you offer faster shipping?

How can I track my package?

What should I do if the the tracking says delivered but I didn't receive it?

Where do you ship?

My shipment was damaged.

How do I order cold brew for my office?

How do we know how much cold brew to order?

Do you offer cold brew kegs?

I need an order receipt for our expenses. How can I find this?

Do you have a corporate gifting program?

I'm interested in Wholesale. How do I get started?

Wholesale/Office

Can I change my order?

Can I cancel my order?

What is your return policy?

Help! My order is shipping to the wrong address. What should I do?

Returns & Changes

Do you offer a referral program?

Is there a limit to how many friends I can refer?

My friend made a purchase using my code. When do I get my $25 credit?

Referral Program

Is the concentrate organic?

What is one serving of concentrate?

How much caffeine is in each serving of concentrate?

How many servings does one carton of concentrate make?

What is the water to concentrate ratio?

Do you recommend making one cup of coffee at a time, or making an entire gallon?

Once opened, how long does the concentrate stay fresh in the fridge?

What is the flavor profile of the concentrate? How does this differ from your other cold brew?

What shipping carriers do you use?Updated 9 months ago