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<p><span style="color: rgb(0, 0, 0);">Oh no! We are so sorry to hear this, especially when you count on us to keep you caffeinated. Please reach out to our team at support<a href="mailto:vip@wanderingbearcoffee.com">@wanderingbearcoffee.com</a> with a photo of the damaged product and your order number, and we will get a replacement created for you right away.</span></p>

Oh no! We are so sorry to hear this, especially when you count on us to keep you caffeinated. Please reach out to our team at support@wanderingbearcoffee.com with a photo of the damaged product and your order number, and we will get a replacement cre

My shipment was damaged. What can we do?

Shipping

Is your cold  brew certified organic?

How much caffeine is in your cold brew?

Do I need to refrigerate the cold brew before opening?

How long does Wandering Bear cold brew last?

Are there any allergens in your cold brew?

How do I find the nutrition info about your products?

Is your cold brew kosher?

Is the cold brew sweetened?

Where do you source your coffee?

How do you decaffeinate your decaf cold brew?

What products do you offer?

Is your cold brew tested for mycotoxins?

Do I need to dilute Wandering Bear cold brew with milk or water?

What are the product dimensions?

Can I heat the cold brew?

Are your bags BPA free?

How do I open the 96oz box?

What are the natural flavors in your flavored cold brews?

Our Products

Do you offer autoship discounts?

Will I be able to easily manage my autoship?

How do I access my account?

How do I edit my autoship?

How do I update my payment method on my subscription?

Can I pause or cancel my autoship?

Can I change the frequency on my autoship?

How do I use my membership credits on my autoship?

Autoship

How do I qualify for each membership tier?

I have an active autoship with Wandering Bear, do I also need a membership?

How do I get the $5 off my first order?

How do I earn credits?

My credits expired. How can I get them reinstated?

What % is the autoship discount?

How do I use my membership credits?

Do credits expire?

Does my spend count towards the member tiers before joining the free membership?

I'm a Legacy Member - what does this mean?

I’ve ordered in the past but don’t know if I’m a member. How do I check this?

I'm in the wrong member tier. How do I fix this?

Membership

How long does it take to receive an order?

Do you offer faster shipping?

How can I track my package?

What should I do if the the tracking says delivered but I didn't receive it?

Do you ship internationally?

What shipping carriers do you use?

Help! My order is shipping to the wrong address. What should I do?

Why have I only received part of my order?

My order is stuck in transit. Can you help?

Can I change my order?

Can I cancel my order?

What is your return policy?

What if I'm not happy with my purchase?

Returns & Order Changes

How do we know how much cold brew to order?

Do you offer cold brew kegs?

I need an order receipt for our expenses. How can I find this?

I'm interested in Wholesale. How do I get started?

Wholesale/Office

Do you offer samples?

Can I recycle Wandering Bear packaging?

Do you have a physical shop?

Do you sell gift cards?

Where can I find your products in retail?

New customer discount

Do you have a referral program?

Other

My shipment was damaged. What can we do?Updated 15 days ago